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Privacy Policy

How we handle & use your information

Introduction

This Privacy Notice explains in detail the types of personal data we may collect about you when you interact with us. It also explains how we’ll store and handle that data, and keep it safe.
We know that there’s a lot of information here, but we want you to be fully informed about your rights, and how Emma’s Estate Agents uses your data.
We may collect, hold and use some of your personal data and so here will provide more information about how this works.

Please read it carefully and ensure that you understand it. If you do not accept and agree with any part of it please stop using the website immediately, because your continuing use of our website will be seen as your acceptance of it.

It’s likely that we’ll need to update this Privacy Notice from time to time so we’d recommend that you check this page regularly to keep up-to-date.

1. Definitions
Meanings of phrases within this document:

Data –  Any information that a user of the website provides to us, through our “Contact” page, or through emailing us relating to any person who can be directly or indirectly identified from that information.

We/Us/Our –  Emma’s Estate Agents

You/Your – A user of the website

The Website  www.emmasestateagents.co.uk / .com / .emmas.london

2. Your rights
As a user you have the following rights:

  • A right to be informed about our collection and use of personal information;
  • A right of access to the personal information we hold about you;
  • A right to rectification if any personal information we hold about you is inaccurate or incomplete;
  • A right to ask us to delete any personal information held about you unless we are obliged to retain the information for other legal reasons;
  • A right to restrict or prevent the processing of your personal information;
  • A right to data portability (obtaining a copy of your data to re-use with another service or organisation);
  • A right to object to the use of your data for particular purposes.
3. When do we collect your personal data?
Except where you contact us directly through any of our contact options available on the Website you we do not collect any personal data from you.

If you contact us or send us an email, we will retain the details you provide to us including your name, your email address, and any other information which you choose to give us.

We do not place cookies on your computer or device.

4. How do we use your personal data?
Where we hold any personal information, it will be processed and stored securely, for no longer than is necessary, considering the reason it was provided to us.

We will potentially:

  1. Reply to your email;
  2. Provide details on the properties requested, plus any others we think may interest you;
  3. Offer or provide you with the services requested, plus any others we think may interest you;

We will delete your personal information once your request has been met or the service has been provided, except where:

  1. You were interested in details of sales properties we are offering (this is not done for lettings enquiries), when we will continue to hold your information in order to send you information on other properties that may interest you;
  2. You become a client or a buyer of a property;
  3. You require us to retain it for longer;
  4. We are required to retain it for longer for other legal reasons.

You have the right to withdraw your consent to us using your data and to request that we delete it.

We will not share any of your data with any third parties for any purposes without your prior knowledge and consent.

5. How we store your data
Your data will only be stored in the UK.  
6. How can you access your data?
You have a right to ask for a copy of any personal information we hold on you free of charge. Please contact us to make a request at mail@emmasestateagents.co.uk
7. Applicability
This Policy applies only to your use of this website. The website may contain links to other websites.
8. Complaints
If you have any cause for complaint about our use of your personal data, please contact us at mail@emmasestateagents.co.uk (0208 677 6608).

We’ll be happy to address your concerns and attempt to solve the problem.

You also have the right to lodge a complaint with the Information Commissioner’s Office.

For further information about your rights, please contact the Information Commissioner’s Office, or your local Citizens Advice Bureau.