Emergency Contact

You can contact us on 07866 577 372.

Should you need to reach us outside of office hours for an emergency, for example a fire, flood etc. (not “it’s-two-in-the-morning-on-a-Saturday-and-I’ve-lost-my-keys”), you can reach us on the number above. Please always try to contact us via text or WhatsApp as it is not always possible or safe for us to answer the phone immediately.

Contact Us

Our office is reachable for all existing and prospective tenants by both phone and email.

Email: mail@emmasestateagents.co.uk
T: 0208 677 6608

Monday – Friday: 9:00 am – 6:00 pm
Saturday: 10:00 am – 3:00 pm.

How We Work

We’re a multi-disciplinary team, and all our employees are ARLA qualified or working towards their qualification. This means that any member of the team should be able to help you if you have an issue or question.

We have a detailed set of Tenancy Application Notes which we’d be delighted to send to any applicant thinking about starting a tenancy with us. This outlines the full application process and all requirements our office has, so that there’s complete transparency before any money is on the table – if you’d like them, just pop us an email.

Tenant Fees

The Tenant Fees Act 2019 regulated what fees Estate Agents are and are not allowed to charge tenants. We would recommend that you read through the documents below. These outline in detail what fees are chargeable and when – if you have any questions about any of this, please don’t hesitate to ask our office and we’ll be happy to assist – we know it can be a little confusing!

Tenant Fees Act 2019 – What to expect from my letting agent

Emma’s Estate Agents – Tenant Fees Schedule