Emergency Contact

You can contact us on 07866 577 372.

Should you need to reach us outside of office hours for an emergency, for example a fire, flood etc. (not “it’s-two-in-the-morning-on-a-Saturday-and-I’ve-lost-my-keys”), you can reach us on the number above. Please always try to contact us via text or WhatsApp as it is not always possible or safe for us to answer the phone immediately.

Complaints

We are committed to providing a professional service to all our clients and customers.  When something goes wrong, we need you to tell us about it.  This will help us to improve our standards.

If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman).

Find our complaints procedure here

The Propertymark Conduct and Membership Rules can be found here: www.propertymark.co.uk/professional-standards/rules.html#obligations.