You may have heard the term ‘independent estate agent’ bandied about before, but what does this really mean, and what are the benefits to tenants of using an independent estate agent

Tenants

It’s also important to note that the benefits of using an independent estate agent do not just apply to clients, but also extend to tenants.

A Closer Relationship

At Emma’s we are a small multi-disciplinary team, without personalised emails. This means that you will have the opportunity to get to know every member of our team, and quickly build a close working relationship with us.

“Emma’s are a great little estate agent who are fast in helping us with our flat, always take action straight away and do it in a lovely friendly way. We love that we can have a close relationship with the team as it makes a massive difference to renting in London and are very different in a great way to other agents we have dealt with.” – Una Foye

Intimate Knowledge of your Property

Similarly, unlike corporate estate agents, independent estate agents tend to have intimate knowledge of their portfolio. With Emma’s, you can be confident that every member of our team will be familiar with your property inside out and, if you do have any issues or questions during your tenancy, any member of the team should be able to help you. Most importantly, when there are issues, the whole team often works together to resolve them as quickly and efficiently as possible.

Tenant Happiness

Independent estate agents tend to be smaller, and their reputation is more often linked directly to tenant and client satisfaction. This makes them more likely to be responsive, proactive, and dedicated as their success is directly correlated to your ongoing happiness.

“All members of staff were always friendly, responsive, and helpful whenever we needed them … I personally found them infinitely more helpful/responsive/understanding than the chains in London and will definitely go back to them when I’m next renting/buying!” – Zoe Curtis

By Imogen Bahl